At Dementia Smart Care, we are committed to protecting the privacy, dignity, and personal data of individuals living with dementia, their caregivers, and healthcare providers. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our platform, devices, mobile applications, and websites.
1. Information We Collect
We collect information only as necessary to deliver safe, effective, and intelligent care.
a. Personal Information
- Name, email address, phone number
- Role (patient, caregiver, clinician, organization)
- Account credentials and preferences
b. Health & Care Data
- Vital signs (e.g., heart rate, activity levels)
- Location data (GPS, safe-zone alerts)
- Fall and safety events
- Daily routines and behavioral patterns
- Care notes and reminders
c. Device & Usage Data
- Device identifiers and sensor readings
- App interactions and feature usage
- Log data, timestamps, and diagnostic data
2. How We Use Information
We use collected information to:
- Deliver AI-driven monitoring and alerts
- Support patient safety and daily care
- Enable caregivers and clinicians to make informed decisions
- Improve platform performance and reliability
- Provide customer support and technical assistance
- Comply with legal, regulatory, and clinical requirements
We do not sell personal or health data.
3. AI & Automated Processing
Dementia Smart Care uses artificial intelligence to:
- Analyze trends and detect risks
- Generate alerts and care insights
- Personalize the patient experience
AI insights are designed to support human decision-making, not replace caregivers or clinicians.
Human oversight remains central to care decisions.
4. Data Sharing & Disclosure
We may share information only with:
- Authorized caregivers and family members
- Healthcare providers and hospitals involved in care
- Trusted service providers (cloud, analytics, support) under strict confidentiality agreements
- Regulatory or legal authorities when required by law
All sharing is limited to what is necessary and appropriate.
5. Data Security
We implement strong technical and organizational safeguards, including:
- End-to-end data encryption
- Secure authentication and access controls
- Role-based permissions
- Audit logs and monitoring
- Regular security testing
Despite best efforts, no system is completely risk-free; we continuously improve our safeguards.
6. Data Retention
We retain personal and health data only for as long as necessary to:
- Provide services
- Meet clinical, legal, or regulatory obligations
- Support safety and quality improvement
Data is securely deleted or anonymized when no longer required.
7. User Rights & Choices
Depending on applicable laws, users may have the right to:
- Access their personal data
- Request correction of inaccurate information
- Request deletion of data (subject to legal obligations)
- Restrict or object to certain processing
Requests can be submitted via the contact details below.
8. Children & Vulnerable Individuals
Dementia Smart Care is designed for use by adults and vulnerable individuals under caregiver or clinical supervision.
We do not knowingly collect data directly from minors without appropriate consent.
9. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website performance
- Support security and functionality
You can manage cookie preferences through your browser settings.
10. International Data Transfers
If data is processed outside your country of residence, we ensure appropriate safeguards are in place to protect privacy and security.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions, concerns, or requests related to privacy or data protection, please contact us:
Dementia Smart Care
📧 Email: hello@airdrobotics.com